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Spontaneous applications

All members of staff must be at least 18 years of age and have a clean criminal record.

We are always looking for bartenders, hosts and dealers. Do not hesitate to send us your resume.

CRM COORDINATOR

INTRODUCTION

Grand Casino Brussels VIAGE is looking for a highly motivated person to lead our Customer Relationship Management department. You are driven by data, customer loyalty and optimize consumer engagement.

Job Description

  • Design and update the CRM strategy in correlation with the marketing plan.
  • Measure client loyalty
  • Integrate the marketing promotional plan with a CRM strategy and applying the promotions on the gaming floor
  • Provide performance and marketing analysis
  • Promotional content copywriting and briefing creations.
  • Promotions setup by using the existing reporting tools and the customer’s touchpoints.
  • Coordinate the team of hostess that are in charge to deliver promotional messages to the guests
  • Track all the actions and deliver a final report with learnings and conclusions
  • Provide relevant contribution to all the marketing projects

You will work with following tools:

  • DRGT reporting tool ( slots management)
  • Pimpcore reporting tool ( Kiosk management)
  • Hubspot reporting tool ( email management)
  • Google/Facebook analytics

Profile

  • University degree in marketing or similar
  • Min 3 years of CRM experience
  • High customer - & service oriented, ideally with experience in slots management
  • Interest in entertainment & casino world
  • Experience with CRM systems, Databases or SQL tools
  • Analytical mindset and Excel expert
  • Knowledge of marketing flows and sales processes especially in B2C environments
  • Excellent communication skills in order to explain complex matters adequately to the target audience
  • Able to provide flexibility with a multitasking approach
  • Problem solver, proactive and creative and social.
  • Fluent in French/Dutch and proficiency English knowledge.

CASHIER

Do you want to work in international environment and integrate in a young and dynamic team?

Viage is looking for a Cashier!

Function:

  • Cash Management;
  • Handle all cash transactions : sale or repurchase of chips, payment of wins, purchase of foreign currency (no sale);
  • Guarantee the good organization of the cash register and accurate counting of daily movements;
  • Customer identification according to internal procedures;
  • Comply with procedures and security rules, specific to the Casino;
  • Ensure a professional service to guarantee a high standard customer experience.

Profile:

  • Cashier experience is an advantage;
  • You have an eye for detail and like working with costumers; you are very customer satisfaction-oriented;
  • You are honest, discreet and punctual;
  • You like to be part of a team but can also work independently;
  • You are fluent in French, English and Dutch;
  • You are ready to work variable hours and on weekends or bank holidays.

 We offer:

  • A full time job with mixed hours (nights and weekends included);
  • A dynamic and international work environment;
  • An attractive salary and benefits (meal vouchers, group and hospitalization insurance…).

 Interested candidates can send their application (CV + cover letter).

HOST ( M/F)

JOB DESCRIPTION

You will be in charge to welcome and you will ensure the well-being of the customers.

  • Welcome and register clients in accordance with regulations and Viage procedures.
  • Inform clients and provide them with a high level of service both at reception and at slots machines.
  • Manage the cloakroom with order and rigor: handling coats and personal belongings of clients.

PROFILE

  • You are ready to work on a variable schedule and evenings/ nights
  • You have a good linguistic knowledge (French, Dutch & English )
  • You have a good presentation
  • You are willing to work on weekends and public holidays.
  • You are able to provide us with a certificate of good conduct

All members of staff must be at least 18 years of age and have a clean criminal record.

Commis-bartender – part-time and/or full-time (m/f)

PROFILE

  • Variable working hours and evening and night work don’t scare you. You are prepared to work on weekends and public holidays.
  • You are well-groomed.
  • You are fluent in Dutch-French-English.
  • You have at least 1 year of experience in the hospitality industry.

JOB DESCRIPTION

  • You serve drinks and meals in the hall or by the bar.
  • You welcome guests warmly, are hospitable and able to serve the clientele.
  • You respect guidelines and procedures.
  • Language skills: English and French, Dutch
  • You respect safety instructions, are discrete and behave professionally.

Experienced dealer – part-time and/or full-time (m/f)

Grand Casino Brussels is currently looking for motivated and experienced gaming staff. We are recruiting part-time and full-time croupiers

PROFILE

  • Variable working hours and evening and night work don’t scare you. You are prepared to work on weekends and public holidays.
  • You are well-groomed.
  • You speak French and / or Dutch, with a reasonable understanding of English
  • You have ideally 1 to 3 years’ experience as a Dealer on AR, BJ and at least one other game.
  • You must have the right to work in the EU.
  • You have a clean criminal record.

JOB DESCRIPTION

  • You offer impeccable customer service.
  • You deal fairly, safely and efficiently, according to the regulations and procedures.

WE OFFER

  • A great working environment
  • An attractive salary and benefits in an exciting cosmopolitan city.

Do you have a question about our vacancies?

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