Grand Casino Brussels Viage could not exist without our great employees. Our employee is the heart of our venue. Now, at a time when correctness and security are more important than ever, the smooth running of all our services relies more than ever on them. Both your safety and theirs are connected by an invisible thread. That that thread is in good hands with them, that is what they tell you here.
Our tough doorman Hakan spent the lockdown with his family in a very special way. While his wife was teleworking, this perfect househusband turned out to be a multitasker. Besides being the cook of the house he was also the temporary teacher of his kids.
Giving the example
The end of his obligation to stay at home, didn’t come too soon. As a doorman who welcomes guests and provides information, Hakan is always among the people, and that loss began to weigh heavily. After 14 years of service, some customers have become more friends,” he says, “They even share personal things with me.
“And yes, the work has changed,” he continues, “but we’re glad to be back. From one day to the next we have to wear a mask, constantly disinfecting everything, that’s not always easy. We have to set an example to the customers. By the way, they are satisfied, no one refuses to wear a mask. They see that we have invested in their safety.’
This overall satisfaction among our customers is also experienced by Celina, a fixed value at the poker tables, which we now find at the bar. Quite a turnaround. As long as the poker tables remain closed, Celina serves her guests delicious cocktails at the table. Because, no, you can’t go to the bar and order them yourself.
Things are different for the slot machines as well. The slot hosts disinfect the machines after each customer, and more if a customer requests it. Everything is perfectly arranged for the customers, they think. By the way, they are happy to be back. We are surprised to see how well they follow the rules.
In order to arrive at this result, a lot of hard work was done beforehand. Facility Manager Abdel and his team had the task of waking up a building that had been asleep for three months, which was quite a challenge. Everything had to be restarted, from the air conditioning, the kitchen appliances to the sanitary facilities. On top of that there was a series of special safety works such as placing hundreds of plexi walls and replacing some 80 door handles to open them with the elbow. Bear in mind that all this had to be done not only in the public area but also in the offices, then you know that we are talking about a real masterpiece here. We can be very proud of the facility team that they made all this happen,’ beams Abdel. Our technicians really had to divide themselves in order to get everything done. But I’m happy because we received congratulations from the management’.
Happy to play
Philippe, Slots & Reception Manager, joins him in. A quarter of the more than 400 machines showed some kind of defect due to the long standstill. In addition, there was a laundry list of safety measures to be taken for the guests: plexis, gels, cords, stickers,… But the hard work paid off. The customers are very happy to be able to play again,” Philippe observes,’ Half an hour after the opening on the 1st of July, more than 100 people were already present. And by 18:00 more than 500 customers had already registered throughout the day’.
Croupier Guillaume sums it up nicely: ‘It’s good to be back. The contact with colleagues and clients is good’.